Refund & Cancellation Policy

Medifalcon Diagnostics (A Unit of Medifalcon India Pvt. Ltd.) is committed to providing a transparent, fair, and customer-friendly cancellation and refund process for all diagnostic services, including laboratory investigations, preventive health check-ups, and home sample collection services.

This Cancellation and Refund Policy outlines the circumstances under which cancellations may be accepted, the applicable refund amount, and the timelines for processing refunds. By booking any diagnostic service with Medifalcon Diagnostics, you acknowledge that you have read, understood, and agreed to the terms of this Policy.

22. Cancellation Before Home Sample Collection

33. Cancellation After Arrival of the Phlebotomist

Where the assigned phlebotomist has reached the customer's location, but the booking is cancelled before the collection of the sample due to reasons attributable to the customer, the amount paid shall be refunded after deducting a Phlebotomy Service Charge of ₹150.

Note: The deduction represents the cost incurred towards travel, manpower deployment, scheduling, and home collection services already rendered.

44. Sample Collected but Testing Could Not Be Completed

If the biological sample has been successfully collected by the phlebotomist but is subsequently found to be unsuitable for analysis due to reasons such as haemolysis, degeneration, clotting, leakage, contamination, insufficient quantity, or any other laboratory condition that prevents generation of a valid report, Medifalcon Diagnostics shall, at the customer's option:

* The decision regarding the suitability of the sample shall be made solely by the laboratory based on accepted scientific and quality standards.

55. Cancellation After Sample Processing

66. Refund Processing & Timelines

Where a refund is approved under this Policy, Medifalcon Diagnostics shall initiate the refund to the original mode of payment used by the customer at the time of booking.

Refunds are ordinarily processed within seven (7) business days from the date on which the cancellation request is approved. The actual credit may vary depending upon the policies and processing timelines of the customer's bank, card issuer, payment gateway, or financial institution.

Medifalcon Diagnostics shall not be responsible for delays attributable to banks, payment service providers, or other third-party financial intermediaries.

77. Late Cancellation Requests

Cancellation requests received after the applicable stage specified under this Policy or after completion of the laboratory processing shall not be eligible for any refund.

88. Refund Request Requirements

To facilitate prompt verification and processing, every refund request should include sufficient information to identify the booking, including:

* Medifalcon Diagnostics reserves the right to seek additional information or supporting documents wherever reasonably necessary for verification.

99. Customer Support

For any questions, clarification, or assistance relating to cancellations or refunds, customers may contact the Customer Support Team of Medifalcon Diagnostics.